Basic Warranty Statement

• SPARKS ELECTRONICS will extend this warranty only to the original purchase
• All exchanges must be received within 7 days of the purchase with original invoice
• There is 25% restocking charges for all return items, products must be unopened and in good condition
• This warranty only covers failures due to defects in materials and workmanship by the manufacturer. The warranty does not cover damages due to normal everyday usage.
• To obtain service, the original purchaser must present a sales receipt and/or proof of purchase and send the product/s prepaid to:
  
  SPARKS ELECTRONICS
  2835 Bedford Ave.
• Brooklyn N.Y. 11210
  
  The purchaser must include company's name, shipping address, telephone number, and RMA number.
• Warranty on VCR and Monitors include repair only. Head damages on VCR will not be accepted under the warranty
• Accessories will not be covered under the warranty nor accepted for exchange or returns

RMA (Return Merchandise Authorization)

• In order to have your merchandise repaired and/or replaced by warranty, you must contact our RMA department and obtain a RMA number.
• All packages must be sent prepaid with the RMA number, company's name, and return address written clearly on the box.
• Any returns without a RMA number will not be processed.
• Any parts and/or accessories must be included with the main unit. Otherwise, it is subject to be charged with 25% restocking fee.
• Please allow approximately 3 to 4 weeks to process from the date of receipt.
• There will be no advanced replacements on RMA's.
• The repaired or replaced unit will be sent back to the customer by UPS GROUND ONLY. NO EXCEPTIONS.
• Please make sure the return address is deliverable by UPS. (NO PO BOX Please)
• In the event the customer's shipments sent via UPS, FedEx, DHL, or USPS are returned or refused by any representatives and/or principals of the company, the customer is responsible for all shipping and handling charges. This applies for all verbal and written orders. NO EXCEPTIONS